Optimise your marketing quickly and easily with the 360°JOURNEYcheck
What questions can we answer?
Our 360°JOURNEYcheck answers your questions about touchpoints, the customer journey, and marketing:
- What is the actual customer journey of our customers?
- What are the relevant touchpoints along the customer journey?
- What is the optimal mix for for gaining and keeping customers, as well as for customer use?
- What are the pleasure- and pain points along the customer journey?
- Enables fast and simple evaluation of touchpoints beyond your own ecosystem, which lets you prioritise touchpoints.
- Creates impact transparency on all activities involved in interactions and communication with customers. This reduces wastage and ensures the efficient and effective use of resources.
- Offers a factual and robust basis for decisions on touchpoint management.
- Enables rapid implementation into practice thanks to a lean project structure.
- Helps to optimise customer processes and thus improve the customer experience