Optimize the touchpoint mix
Up to 30% more ROI
Give your customers a face
Planning made easy
More than just words
Anchor customer orientation in your firm
Putting your customers at the centre of everything you do is your top priority – but are you really confident you know where to begin? We’ll give your customers a face based on real data, so that “customer centricity” can finally move from buzzword to reality. Get to know your (future) customers using customer segmentation - and discover which touchpoints will reach them.
Are you wondering if you’re using the right touchpoints for your marketing? Our 360°Touchpoint® method measures the key combination of touchpoints important to your customers in the various phases of the customer journey. Based on this data and our algorithms we determine your optimal touchpoint strategy, and give you the decision-making security you need, e.g. for campaign planning or digitalisation.
Go by train on a fun day out
SBB optimizes the customer journey
Škoda sells despite the franc crisis
Inspiring more people to visit
Campaign tracking at Jumbo
Let’s do it!
Simplify the planning of your marketing budget and activities - and use your budget to best effect. We’ll show you how to achieve more impact on the market with your budget – or how you can make savings.
Is your positive customer experience getting talked about? We’ll help you stand out from the crowd through strong brand positioning. Delight and inspire your customers to buy from you with the right offers and experiences. We’ll help you present your brand in its true colours through a differentiated customer experience.